Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSSConfiguration Management (CMDB)Strong math and analytical skills excellent oral and written communication skillAnalyze system performance issues and determine performance enhancements
Administration of Knowledge Base and Service CatalogConfigure out-of-the-box workflows and create/maintain custom workflowsConfigure application related fields, forms, views, email notifications, acceptance roles and access controlsIntegrate
ServiceNow application(s) with third party systems/applications via APIsProvides input to staff involved in writing and updating technical documentation such as user manualsPrepares reports on analyses