Director-MDG GDQ DSO

Accountabilities

• Own overall MDG DevSecOps, SAP Workflows. Global Data Quality to support Business and Data Teams across the globe.
• Develop, implement, and continuously refine a global SAP MDG strategy, with a focus on sustainable operations, data quality, and process optimization.
• Align SAP MDG initiatives with corporate objectives, business goals, and IT strategies, ensuring global consistency while accommodating regional needs (especially in India).
• Establish and manage a robust set of KPIs and performance metrics to measure data quality, governance effectiveness, and the overall health of the SAP MDG environment.
• Sustain Operations & Continuous Improvement:
• Oversee the sustain phase of SAP MDG implementation, ensuring stable operations, proactive issue resolution, and continuous optimization.
• Lead the change management process, handling requests for enhancements, system updates, and integration with other enterprise systems.
• Drive post-implementation support for SAP MDG solutions, ensuring system stability and seamless operation in India and global markets.
• Coordinate and prioritize SAP MDG-related enhancements, maintenance, and issue resolution based on business needs, operational goals, and SLAs.
• Work closely with business stakeholders and IT teams to define and monitor data quality metrics, ensuring that master data is accurate, complete, and aligned with business processes.
• Cross-Functional Collaboration & Stakeholder Management:
• Partner with senior leaders in IT, business units, and operations to ensure SAP MDG processes are aligned with business objectives and enable data-driven decision-making.
• Collaborate with the global data quality team to drive the implementation of data governance frameworks across multiple regions and business units.
• Serve as a trusted advisor and subject matter expert on data governance, SAP MDG, and data quality to senior executives and cross-functional stakeholders.
• Foster strong relationships with other departments (e.g., procurement, finance, supply chain) to ensure seamless data flow and process integration across the enterprise.
• Assess impact, deliver changes, continuous improvements across projects that leverage MDG and SAP Workflows to ensure stability
• Work with Value Stream Leads, System and Landscape Management, DMO and other PGT project teams to close gaps/improve ways of working across all DevSecOps deliverables
• Manages resources in a matrix environment for SAP MDG and SAP Workflow
• Provide input to drive DevSecOps approach, including automation where possible
• Work/collaborate with external vendors, including onshore and offshore resources
• Work with other team members to share experiences and learnings
• Strong knowledge and experience with ServiceNow ITSM process and tools, HPLM, SOLMAN, Azure DevOps, Change Management, Incident Management and Problem Management for handling Operations effectively

Mandatory technical Skills

• Exceptional leadership and interpersonal skills, with experience leading global, cross-functional teams and stakeholders.
• Advanced knowledge of data governance principles, data management frameworks, and data quality tools.
• Knowledge of MDG Configurations and Customizations in areas like Data Modelling, UI Modelling, Process Modelling, Data Replication Framework, Key Mapping, rules, and derivations
• SAP Workflow Administration and debugging in large production environments
• SAP ABAP Expertise Function Modules, Business Objects, Classes, IDOCs, BADIs
• SAP Workflow Graphical Workflow Builder and constructors
• SAP Event Management including Status Management, Change Docs, Business Transaction Events
• BRF+ Application Development, Integration
• Experience using data quality tools and analytics to track data health and recommend improvements.

Full-time Degree and job-related certification are added advantages, and a full-time, regular post-graduate degree would add extra value as well.

Mandatory non-technical Skills

• Experience working in large scale Enterprise Programs and complex cross matrix environment.
• Prior experience working with global SAP solutions across Sectors, managing a global team to ensure minimizing any local change impacts.
• Experience as a Lead, managing SAP MDG and SAP Workflow within a Global CPG company.
• Functional knowledge and understanding of master data elements and processes per the necessary in-scope data domain (i.e., Material, Supplier, Customer, and Finance)
• Strong communication and presentation skills, able to persuade and influence others at all organization levels and the ability to foster lasting partnerships.
• Ability to translate business requirements into SAP MDG and SAP Workflow dependencies and/or gaps.
• Strong Project Management experience
• Develop and enhance SAP PGT Workflow solutions maximizing shared code and common design patterns across platforms.
• Provide Solution Governance to projects Provide input and recommendations to solution design.
• Perform design and code reviews.
• Organize and lead Proof of Concepts to demonstrate new and upcoming technologies
• Identify and develop global, reusable components and services.

Soft Skills

• Results-driven, with a strategic mindset and ability to lead complex initiatives across diverse geographies.
• Strong problem-solving and decision-making abilities in fast-paced, high-pressure environments.
• Collaborative and inclusive leadership style, able to inspire and guide teams across regions.
• Strong business acumen, with the ability to translate data governance efforts into tangible business benefits.
• Ability to arbitrate difficult decisions and drive consensus through a diplomatic approach
• Efficient and effective written & verbal communication skills
• Must be a team player able to drive consensus in an environment when roles and responsibilities are not always perfectly clear
• Manage change in an evolving organization
• Ability to bring structure to unstructured situations
• Comfortable incorporating external perspectives
• Self-motivated with a high sense of urgency, who welcomes responsibility
• Outside the box thinker with a can do positive attitude
• Ability to independently plan and organize development work & deliverables