Director, Account Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Staying at the forefront of operational excellence

You ll be the main visionary and strategist for our regional plans. As such, you ll must understand the clients business needs inside and out. You ll also be the go-to person for the overall operations including standard procedures, system reports and relevant technologies.

Putting clients first always

Client satisfaction is second nature to us, that s why you ll make sure that we build and maintain good working relationships with our stakeholders. You ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You ll also see to it that our clients outsourcing needs and our own objectives for the account are perfectly in sync. Apart from these, you ll also be at the forefront of account operations, taking charge of all the resources including technology, manpower and standard operating procedures needed to run the operations smoothly and seamlessly.

Becoming a trustworthy authority

Do you have what it takes to be a governance championIf so, you are perfect for this role! Particularly, you must ensure all parties uphold their duties stated in the contract. Youre also the one managing the governance process for the account. As such, you ll rally the team toward achieving the agreed key performance indicators, service levels and other compliance measures. How to roll out change control process effectively is also another challenge you need to take on.

Devising win-win solutions for all parties

You ll be a steward to our clients, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You ll play a pivotal role in helping our clients achieve their financial goals be they revenue, expenses, debtor or growth targets. As you tend to our clients best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Driving team success

Apart from the technical aspects of the role, you ll also create a culture of collaboration, positive learning and teamwork. You ll identify your team s strengths and improvement areas, leading them to excellence through coaching, feedback and recognition. You ll be the heart of the team, resolving conflicts among members and ensuring that respect for individual differences always prevails. Most important, you ll lay the groundwork for the future, ensuring we have the next generation ready to move up (or across) and fill roles at the company.

Sound like youTo apply you need to be:

We uphold excellence in everything we do and we re always on the lookout for people who share our values. To fit this role, you should be a:

Seasoned expert

You have at least eight years experience in facilities account management under your belt. Likewise, you are a pro at handling complex account structures and client sensitivities. You are also an ace on the technical and financial know-how of running a service delivery team.

Critical thinker

Does problem solving come naturally to youIn this role, you will need to come up with strategies in applying holistic approaches and long-term solutions for complex problems. You ll also need excellent organisational skills to prioritise work and meet tight deadlines.

Compassionate leader

Teamwork is a vital aspect of our brand, and we ll expect you to value this as well. You ll be the team s anchor in difficult days and their proud leader in times of success. Most important, you ll lead by example, and promote open, constructive and collaborative relationships at all levels.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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