Director, Client Account Management

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Director, Client Account Management

Work Dynamics

What this job involves -
To provide the leadership support to regional leads of various
zones.
Establish the vision and strategy of the account plan ensuring there
is alignment with the client objectives and interests.
Drive the account plan to deliver high quality results which exceed
the client s expectations.
Become a reference for best in class service delivery.
Recognizes opportunities for account growth, then articulate the
value proposition and ensures its implementation across the
platform.
Directs the client team, and leverages experts within the broader
organization, to ensure exceptional results are delivered to the
client, exceeding key performance indicators
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers
and gains their trust and respect
To be owner of P&L for the account and track the progress of P&L
as per plan on monthly basis for all regions.
To ensure conduct of Medallia survey twice in a year and discuss
with the client on the outcome of the survey with the actions
thereof
Prepare the Account Plan for the account and ensure it is tracked
closely.
Conduct of reviews like Quarterly Business, Half yearly Business and
Annual Business with the client leadership
Conduct reviews with the client on KPI/Critical KPI/Savings initiative
and account based innovation on a regular basis
To discuss with the client the strategic outlook of managing the
account basis.
Responsible for tracking various HR related activities including
having the succession plan for the account. These needs to be done
after closing working with HRBP for the account.
Strong Governance as per contract.
For every direct report, build actionable and measurable career
development plans; direct report in consistent conversations
regarding progress.
Advances the firm s diversity and inclusion priorities by focusing on
talent moves, i.e. hiring, rotation and promotion.
Provides point in time coaching to elevate performance
Performance objectives
Meet or exceed best practice in provision of services through
contracts
Establishment and adherence to policies & procedures, compliance
deadlines for each of the tasks
Effective management of the team
Sound like youTo apply you need to be :

Account Manager will have responsibility for the management of a
wide range of issues, from contracts management to input on dayto-
day operations.
Effective Negotiator and client management
Good Team Leader with a view to raise the bar every time

What you can expect from us
You ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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