Program Manager

Program Manager, ICX

Description: Adobe's ICX team is seeking a passionate and energetic Program Manager to drive key initiatives and execute strategic and operational objectives. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. We need someone with creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and the ability to influence are essential. The ideal candidate will excel in driving key operational processes in a fast-paced, agile environment, collaborating across various functions and communicating effectively with peers, outside teams, and executive staff.

Who You Are:

• Leader: Natural leader and facilitator, driven, organized, and detail-oriented. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints.
• Team Player: Enjoys collaborating, learning, and teaching others, fostering a positive work environment.
• Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear.
• Elegant: Pays attention to detail, ensuring well-designed and coherent efforts.
• Reliable: Develops a sense of reliability in outcomes, timelines, and goals.
• Quality-focused: Passionate about delivering high-quality, sustainable systems.
• Persistent: Creative in solving problems and overcoming roadblocks.

What Youll Do:

• Build positive relationships across multiple teams and leaders, ensuring timely and high-quality delivery of features.
• Make strategic and tactical decisions for projects.
• Drive dependencies with teams across business units.
• Manage day-to-day progress of assigned programs and projects, keeping management informed.
• Improve communication and development processes, guiding the team to scope work effectively.
• Remove team impediments, address issues and risks, and escalate to decision-makers as needed.
• Report project status with the right level of detail and strategic importance.
• Be willing to "wear many hats" and help where needed.

What You Need to Succeed:

• Minimum of 3 years of experience as a project or program manager in software or related industry, including experience through a complete product life cycle.
• Self-motivated with a strong bias towards action.
• Strong verbal, presentation, and written communication skills, with the ability to communicate effectively with the intended audience.
• Understanding of Agile, Lean, and/or Scrum methodologies, with the ability to drive and develop new processes.
• Ability to work well across organizations and form relationships with a globally diverse workforce.
• Experience in Consumer B2C is a plus.
• Interest in creative problem-solving.
• Bachelors degree or equivalent work experience required.
• Strong collaborator.