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Engaged Employer

Digital Aptech

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4.5

based on 130 Reviews

32 Digital Aptech Jobs

Application Support

Digital Aptech Pvt. Ltd

4.5

based on 130 Reviews

3-8 years

Kolkata

1 vacancy

Application Support

Digital Aptech

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL IT Consulting Information Technology French Language Application Support Payroll

+ 2 more

Job Description

Application Support || Product Based MNC (Direct Payroll) || Kolkata Location

Job Profile

Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.

Track all alert emails and take required action

Follow defined process flow for all cases

Handle Code Registration Requests from Users.

Handle Data Provision task.

Do Primary analysis for responding to user queries

Provide root cause analysis on reported problems and suggest solutions wherever possible

Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.

Coordinate with Development System Support teams as required

Track Releases/Data Patches and Coordinate Release Management process with stakeholders.

Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release

Update daily log sheets and ensure proper shift hand-over

Document standard procedures

Provide support during UAT and Training

Ensure task timelines are met consistently and the process standards are followed.

Gain knowledge of the International Shipping Industry business.

Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.

To complete all related tasks commensurating the position that may be assigned by the superiors from time to time

Preferred Skill Set

Minimum 3+ years into Application Support

Bachelor s degree in information technology, computer science, or related field

Verifiable experience in Functional Application Support.

Preferred to have good exposure in SQL

Job Category: Application Support

Job Type: Full Time

Job Location: kolkata

Work Experience: 3+ years

Salary: 6 - 10 LPA

Notice Period: 30 Days

Employment Type: Full Time, Permanent

Read full job description

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What people at Digital Aptech are saying

What Digital Aptech employees are saying about work life

based on 130 employees

83%

97%

82%

94%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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