Senior Executive Account Receivable

Job Summary

The Senior Executive - OTC (Order to Cash) is a key role within Accounting Services, primarily focusing on managing Accounts Receivables and ensuring seamless financial transactions. This position plays a crucial part in overseeing invoice processing, payment collections, customer account reconciliation, and dispute resolution critical components of the broader accounting function. As part of the Accounting Services team, the Senior Executive - OTC ensures adherence to financial policies, enhances process efficiencies, and provides strategic insights to improve cash flow management. Additionally, the Senior Executive is expected to transition into a leadership role in OTC operations, taking on greater responsibilities in mentorship, process transitions, and automation initiatives. (Underlined sentences indicate specific roles required for Sub Team-Lead)

Key Responsibilities:

Customer Focus

• Ensure accurate processing of customer registration and amendments.
• Handle and resolve customer payment discrepancies in a timely manner.
• Issue customer account statements and reconciliations to maintain transparency.
• Interact with customers and onshore stakeholders regarding outstanding debts or financial issues.

Financial Responsibilities

• Oversee all accounts receivable processes, ensuring compliance with financial controls.
• Perform bank reconciliations and ensure the accuracy of all payments and postings.
• Review reconciliation reports, payments, and bank statements to detect and correct errors.
• Support internal and external audits by providing necessary financial data and reports.
• Prepare reports on receipting amounts, outstanding amounts, customer management, and aging analysis.

Process & Operational Excellence

• Ensure timely processing of invoices and receipts from bank statements.
• Monitor and review AR aging reports to track outstanding payments.
• Responsible for assisting in periodic closing of AR and adherence to financial deadlines.
• Supervise checkers and ensure daily reports are prepared accurately.
• Act as an SME (Subject Matter Expert) and provide training to team members.
• Support migration and transition of new processes for operational efficiency.
• Develop and update SOPs, process maps, and process manuals to standardize financial operations.
• Identify opportunities for process improvement and automation in OTC operations.
• Monitor SLAs, KPIs, and drive performance improvements.
• Analyse existing processes to identify inefficiencies and recommend optimizations.
• Collaborate with stakeholders to implement automation tools and enhance workflow efficiency.
• Drive continuous improvement initiatives by gathering feedback and monitoring performance metrics.

Team Management & Leadership

• Assist the TL in effectively allocating tasks to ensure seamless transaction processing.
• Assist in conducting daily huddles to review performance and align priorities.
• Mentor employees and implement training programs

Process Transition & Knowledge Management

• Support knowledge transfer (KT) sessions and SOP creation with Team Leads.
• Ensure adherence to current procedures while identifying & implementing improvements to enhance efficiency.
• Participate in transition governance meetings, providing operational insights.
• Document key learnings and best practices to facilitate future transitions.

Governance & Compliance

• Participate in daily huddle meetings to align on priorities and address issues.
• Follow governance and service management frameworks, ensuring compliance with risk controls and performance reviews.
• Maintain audit readiness by ensuring proper documentation and record-keeping.
• Coordinate with other enablement and support functions to address challenges and ensure seamless operations.

Learning & Development

• Provide coaching and mentorship to junior team members.
• Stay updated on best practices in accounts receivable and OTC processes.
• Participate in process improvement initiatives and contribute to organizational learning.

Key Outputs / Measurable Deliverables:

• Accuracy in accounts receivable processing and reconciliations.
• Compliance with financial reporting standards and internal controls.
• Timely resolution of customer disputes and payment discrepancies.
• Meeting SLAs for invoicing, receivables processing, and periodic closing.
• Effective team training and mentorship for process efficiency.
• Smooth transition and management of new process migrations.
• Successful implementation of process improvements leading to efficiency gains.

Technical & Skill-Based Competencies:

Educational Qualifications

• Graduate/Postgraduate in Commerce.
• Basic MS Office Certification.

Technical Skills

• Experience in the shipping industry (preferred).
• Basic knowledge of Geography (Continents, Countries & Ports) and experience in working with foreign countries.
• Proficiency in Advanced MS Excel for financial data analysis.
• Experience in BPO/Outsourcing business (preferred).
• 8-9 years of relevant work experience, of which the last 6 plus years should be in a Sr. Executive role itself.
• Experienced in accounts receivable and (OTC) operations.
• Experience in SAP/ERP (preferred).
• Very good communication skills.
• End to end experience in the O2C vertical.
• Experience in handling a small team (can be on and off handling a team also).
• Has experience of handling 2-3 process migrations from scratch in the recent past.
• Ability to work in shifts as per global business requirements.

Compensation

• As per industry standards.

* Job Location : Hyderabad, Kondapur
* Payroll: Direct Client Payroll 
* Job Type: Fulltime Permanent position

My Contact Number: 8777342373

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Best Regards,

Sneha Jha

HRD