Team Leader - Customer Happiness

Team Leader- Customer Happiness

Key Responsibilities:

• Team Management: Lead, mentor, and develop a team of customer service representatives, promoting a culture of high performance and continuous improvement.

• Performance Monitoring: Analyze team performance metrics and implement strategies to enhance service quality and efficiency. Customer Engagement: Address escalated customer inquiries and resolve complex issues, ensuring customer satisfaction and loyalty. • Training and Development: Conduct training sessions and workshops to equip team members with the necessary skills and knowledge.

• Process Improvement: Identify areas for process enhancement and collaborate with other departments to streamline customer service operations.

• Feedback Analysis: Gather and analyze customer feedback to inform improvements in service and product offerings. Reporting: Prepare regular reports on team performance, customer satisfaction levels, and service trends for management review.

Qualifications:

• Bachelors degree in Business, Communications, or a related field.

• Proven experience in customer service or a leadership role, preferably in a similar industry.

• Strong interpersonal and communication skills, with the ability to motivate and inspire a team.

• Analytical mindset with the ability to interpret data and metrics.

• Proficiency in customer service software and CRM systems. Key Competencies: Leadership and team management Problem-solving skills Customer-focused approach Adaptability and resilience Strong organizational skills

Interested candidates can contact on 7247299764 or email their resumes on mandvi.rawat@godigit.com.