Process Excellence Capability Assistant Manager

Job Description.

Context/Scope.

The wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors.

The team is a key enabler of process excellence and a strategic partner improving employee experience.

The MyHUB HR & Process Excellence Capability team within the Process Excellence area drives a collaborative global HR technology and process change culture.

We are strategic partners who advocate and enable MyHUB (powered by the ServiceNow platform) HR technology changes as well as fostering a Process Excellence Key User community throughout GHRO.

Purpose of Role.

The Process Excellence Capability Assistant Manager has 3 main spans of control:.

Advocate for and continuously improve the License to Operate model that our GBO Employee Experience teams (such as HR Operations and Workday/MyHUB Business Analysts) need to follow to fulfil HR processes in accordance with audit controls and KPI expectations,.

Partner with HR Operations & Process Management LT to sustain a network of Process Excellence Super Users, and drive that network to identify knowledge gaps, to help deliver training material, and to help share awareness of technology/process changes,.

Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and captured/delivered in a standardised, controlled way, according to best practice and internal design principles.

Top Accountabilities.

The Process Excellence Capability Assistant Manager is accountable for ensuring teams working in the GBO Employee Experience space are supported by / compliant with a Licence to Operate (LTO) model and for partnering with Employee Experience teams to identify / resolve operational training gaps.

Establish LTO metrics in partnership with GBO Employee Experience team leadership.

Stay up to date with industry best practice around LTO models that would optimise operational efficiency, improve employee experience, or add value to HR processes.

Continuously monitor LTO compliance and take actions to improve compliance, in partnership with GBO Employee Experience teams.

Establish and sustain a team of Key Users, involving them as champions in the change management process.

Develop the Key User team, equipping them to help you identify knowledge and training gaps.

Proactively partner with Workday Business Analysts, Global Process Owners, and MyHUB Business Analysts to identify future training needs because of technology or process changes.

Communicate LTO metrics to key stakeholders, illustrating training opportunities and outcomes.

Analyse HR CSAT feedback and Escalation data to identify customer-facing training opportunities.

Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.

Be a strong communicator, able to successfully engage and influence stakeholders at different levels of understanding to achieve progress.

Partner with the HR Learning Operations to implement LTO training courses and scoring based off your analyses.

Ensure new joiners and existing team members of GBO Employee Experience teams are included in the LTO model.

Qualifications And Experience Required.

Must have English-language fluency, able to articulate with excellent verbal and written communication skills.

Must have proven experience in stakeholder management and ability to self-manage effectively.

Must have proven experience in co-ordinating Key User / Super User teams, or in regularly identifying and solving training opportunities.

Additional Requirement.

Ideally 5+ years of experience working as part of a multinational HR Shared Services organization with exposure to different global markets.

Ideally 2+ years of experience working within a process capability role, or of organising a Licence to operate model.

Ideally certified as a Business Process Professional (CBPP), or Six Sigma Green Belt Professional, or a Professional in Learning and Performance (CPLP).

Worker Type.

Regular.

Primary Location:.

Bangalore Karle Town SEZ.

Additional Locations :.

Gurugram.

Job Posting Start Date.

2024-09-17-