Senior Practice Lead, Business Excellence & Change

• Role Responsibilities: As Senior Practice Lead (Assistant Vice President), you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the organization and bring efficiencies and effectiveness in processes
• This is an individual contributor role and requires you to work in partnership with various customers across the Global Business Services (GBS)
• This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end-to-end processes

Responsibilities and Desired Profile

• Responsible for overall end-to-end process health, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency
• Develop process improvement and innovation strategy for business towers, Plan and Implement of projects, innovate process improvement programs for the assigned Business
• Works in partnership with operations managers and capability leaders to study and analyze trends in process improvements, transformation, and intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required
• Take up relevant process mapping/ value stream mapping techniques to identify waste and create lean and agile processes Mentor Process Improvement Teams to improve internal quality and customer satisfaction (OSAT/ NPS)
• Develop measures to improve performance across processes including SLAs
• Lead and support process improvement projects at the organization level that have an upstream impact Perform quantitative analysis of key process indicators to find opportunities for process improvement

Qualification & Skills

• Certified and Experienced Black Belt Solid understanding of Quality and Process Improvement Methodologies (Six Sigma, LEAN) 15-18 years of professional experience, with 5+ years, of experience working with the senior management team Experience of working in Global Business Services especially in any of the key finance processes like order to cash, record to report, procure to pay, controllership Relevant experience in Finance and FP&A domain Strong understanding of the relationship between process, organization, and business objectives Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness Excellent communication and customer management skills Proficiency with MS Office (Excel, PowerPoint) Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, and flexible location