Executive- Performance Management

Accountabilities

Key activities

Customer External

• Understand customer biz
• Plan and deliver tasks and in agreed time scales
• Delivering biz SLA and KPI
• Maintaining high level of accuracy and completeness to the tasks performed relating to day to day transactions in system
• Performance Delivery as per customer expectations
• Customer Satisfaction

Stakeholder Internal

• Responsible for creation of users, location in Logics systems and appropriate assignment of responsibilities
• Responsible for analysing Carbon Accounting data and carrying out Carbon audits for sites across the globe.
• Above activities are very critical to business hence requires alertness and concentration ensuring Quality of Transactions is met at the highest levels along with completeness of activity
• Manage exception requests as per set guidelines
• Timely discrepancy management
• Must be able to perform the work smoothly without any errors.
• Will be the Point of contact for the country lead to receive the request for User Profile Administration.
• Ensure that the details are received as per the standard process and entered or uploaded as the case may be in Logics System.
• Should maintain the data in a simple and organised manner to be able to do some analysis on it. The data also needs to be managed as per the process documented.
• Must carry out data integrity and compliance check processes as laid down in SOP.
• contact the given point of contacts in case of any approvals needed or in case of any doubt
• adhere to communication and escalation matrix
• Highlight & challenge data anomalies with the Country Leads prior to the production of monthly reports.
• Follow up with Country Lead [or any specific person assigned for the task] in case of any issues and data integrity and compliance after reporting closure in order to resolve it before the next reporting cycle.
• Escalate any issues or roadblocks which require senior management attention.
• Comply with the established issues tracking procedure
• Any system issues to be reported to right contact ensuring the ticket is raised and right methods are followed.
• Work up on the performance feedback provided by customers or line manager/senior mgmt
• Responsible for extracting reports through set templates or create manually at the required frequency as needed

• Data Integrity & Compliance issues are followed up and improved data quality is achieved enabling successful audits
• Exceptions Management to be maintained at regular intervals.

Process

• Follow and adhere to processes and exception SOPs
• Provide both verbal & written information in a timely, clear and concise manner.
• Provide deviations information to line manager, share queries / suggestions during new process development, adherence.
• Maintain records as necessary as per process / audits or as explained
• Maintain data process related, volumes, data which reflects the performance
• Maintain data in consolidated sheet for easy reference
• Maintain approvals and archive critical data as per process

• Adherence to process, compliance & Controls.

People - Management

• Executive will not have any direct reportees under them, However, he/she must be able to act as a good team player as a Sr. executive and lead tasks and initiatives in the said areas and support team activities
• Must take full ownership of work handled and should be able to take initiatives on their own.
• Display positive attitude
• Work along with the team to make the team successful.
• Team contribution and building best teams

Skills / Qualifications

Key capabilities

• Excellent spoken English [Fluency in written and spoken English essential]
• Additional language such as Spanish and German will be an added advantage
• Excellent communication skills [able to comprehend and articulate]
• Problem Solving attitude
• Excellent analytical and numerical skills
• Excellent planning and organisational skills
• High Computer literacy with extensive knowledge of MS Office.
• Good interpersonal communication (verbal & written)
• Focuses on the detail, is diligent in their approach to work and keeps the big picture in mind.
• Target Oriented ability to set goals
• Flexible in working for any shifts including night shift (if required). Knowledge of relational databases Preferred.
• Can work effectively across numerous cultures and nationalities, understanding of cultural differences
• Knowledge of statistical rules and methodologies desired [Preferred]
• Ability to handle high volumes and multi-tasking, good grasping power.

Expected years of experience

(Minimum)

• 2-4 years Operational Experience
• Macro development will be added advantage, but not the criteria for selection
• Customer facing/interaction experience [Client Management]

Expected Educational Qualifications

• Minimum Degree or equivalent