Customer Service Room Hosts' Handler

Job Description:

• Assist the team leader in monitoring the service quality of voice chat rooms, identify current issues, and regularly generate optimization reports;
• Responsible for monitoring the customer service system, regularly optimizing and adjusting customer service response;
• Assist the team leader in user communication, and address issues between different teams；
• Familiar with all settings and activities within the App, capable of providing users with answers regarding various basic settings.
• Complete other tasks assigned by team leader.

Requirements：

• Excellent communication skills, problem-solving and analysis abilities;
• Proficient in using our App, capable of identifying issues faced by users and verifying the accuracy of customer service responses;
• Highly-responsible, be able to work under pressure;
• Native Hindi speaker, proficient in English listening, speaking, reading, and writing skills. Able to listen&speak Bengali or other languages in India is a plus.