AI Reliability Engineer

Role Description

Indra is the central program driving the introduction and safe scaling of AI at DB. Focus is identify AI potential across various banking operations, driving funded use cases into production to create value and confidence and scale across the bank, creating selected shared services with embedded safety to enable low cost scale, developing an AI Workbench for developers for safe AI development at pace, and introducing AI controls whilst aiming to maintain time to market.

Your key responsibilities

• Provide hands on technical support for a suite of AI applications/platforms within Deutsche Bank
• Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration.
• Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
• Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
• Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
• Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
• Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
• Approach support with a proactive attitude, working to improve the environment before issues occur.
• The candidate may have to work in shifts as part of a rotation covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts)
• Weekend coverage may need to be provided on rotational basis.

Your skills and experience

• 5 to 8 years providing hands on IT support and interacting with application end users.
• Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
• Good analytical and problem-solving skills.
• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
• Understanding of ITIL / SRE best practices for supporting a production environment
• Preferred: Experience in Google Cloud
• Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
• Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Technical Competences

• Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems.

Preferred: Familiarity with coding language such as Python

• Ability to write SQL to extract and patch data in Postgres databases as well as monitor database health and performance.
• Experience of monitoring tools such as Geneos and New Relic.
• Experience in Devops/SRE.
• Knowledge and development experience in Ansible automation.
• Experience in shell scripting, python.