Client Implementation Specialist (German Language)

Role Description

The Client Implementation Analyst (Documentation) supports the efficient delivery of implementation & documentation tasks and will act as a support resource throughout the project, working under the direct supervision of the Client Implementation Manager(s). 

Key tasks include (but not limited to) document generation, electronic banking system setups, performing & creating testing, supporting the resolution of client queries and issues. 

What well offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Adonis
• Manage each cases using internal case management tool 

Your skills and experience

The person required for the above position should have the following profile:

• Proficiency in German speaking and writing; able to communicate in German with clients. Language skills: fluency in German (1-3 years of experience)
• 1-3 years of handling client facing role.
• 1 year of experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs