German Language Expert

Role & responsibilities

Proficiency in German speaking and writing; able to communicate in German with clients. Language skills: fluency in German

• Liaise and work with onshore implementation and service team on all documentation that covers new/sub-account opening, signatory updates including KYC, EBICS setup, account closure, account mandate updates, account amendments, as well as setup on Cash management Products.
• Manage implementation, maintenance related documentation requirements including signature verification, digitized document archival.
• Ensure timely and efficient delivery of required document package to onshore requestor with quality
• Work closely with implementation and product management on procedures/workflow concerning product documentation eg. CIS, CSA.
• Coordinate with internal parties to ensure all related setups are in place.
• Distribute documents to other DB branches/department if needed
• Escalate issues with respective L2 support teams
• Be able to provide Bank letters based on template and procedure defined
• Tasks being performed by the team to be documented and up-to-dated using Adonis
• Manage each cases using internal case management tool 

Preferred candidate profile

The person required for the above position should have the following profile:

• Proficiency in German speaking and writing; able to communicate in German with clients. Language skills: fluency in German
• Experience of handling client facing role.
• Experience in handling Cash Management products is preferred.
• Experience in IT systems administration/Networking will be an advantage
• Strong communication and inter-personal skills in German

Perks and benefits

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs