Business Experience Lead KYC & Onboarding Experience, VP

• You will be part of the KYC and onboarding experience team in the Corporate Bank (CB) and Investment Bank (IB) Know Your Customer (KYC) Operations function to support improvement of experience that clients, businesses and employee receive during KYC and onboarding, working in partnership with business, technology, and other teams.
• You will support a highly dynamic team in driving improvement of Accountable Client Owner (ACO)/ Relationship managers experience during KYC and onboarding.

Your key responsibilities

• Understand business experience challenges related KYC & onboarding, primarily based on business survey on KYC experience; own the voice of business survey for KYC and onboarding
• Working together with transformation, business, KYC and TDI teams, define the root cause issues that need to be addressed to improve the experience, and drive an improvement program to address the specific requirements
• Define and execute a robust set of operational KPIs and track them to ensure delivery of outcomes
• Champion the storytelling to business and KYC Ops stakeholders, building momentum and stakeholder support as required
• Critically review the various projects that support business experience improvement, ensuring effective delivery of outcomes

Your skills and experience

• Strong ability to effectively engage and work with colleagues from CB and IB businesses, including accountable client owners
• Excellent problem solving and structuring skills, with a ability to write senior management presentations with storyline
• Thought leadership with ability to come up with new ideas, driving analysis to support those ideas and marketing those ideas with stakeholders
• Hand-on excel knowledge, to guide the team in performing analysis
• Excellent skills in effective stakeholder
• Drive a large project independently, seeking support from senior team as needed
• Excellent verbal and written communication skills in English across all levels along with the ability to quickly adapt communication styles to different audiences.
• Bachelors degree or above, preferably with a focus on economics, business administration, mathematics, (business) informatics (or equivalent).