Bharat Financial Inclusion - Head - Microfinance & Liability Operations (10-15 yrs)

POSITION SUMMARY:

- The Head of Microfinance & Liability Ops would oversee the entire National operations with key focus on process standardization, error free transaction processing and ensure maximum utilization of available resources.

- This role also ensures to delivers customer value through timely and quality execution and develops an understanding of problems and employs new methods to find solutions.

KEY ACCOUNTABILITIES/ KEY RESPONSIBILITIES:

- Manage all operations & disbursement related activities like non discrepancy check (NDC) with complete KYC norms, system Data entry, dispatch process, data maintenance, record management etc.

- Monitor liability accounts originated/managed by the IBG BFIL network.

- Manage OGL postings recon with disbursements mapped in Application.

- Provide support to risk management, business, and support units in containing exceptions to the minimum and help in resolving them.

- Work on Audit findings and fix the issue with Solution Delivery Group and IT.

- Drive automation of manual entries like interest reversal etc to make it part of daily process and identify missing entries and work with IT team on fixes (CDF CSIP/ LPF).

- Responsible for custody of disbursement related documents.

- Adherence of Policy & Processes, Guidelines and Circulars rolled out time to time.

- Ensure mandatory processing to be completed on same day for within TAT requests for cases and escalations internal / external customer.

- Ensure highest service standards are maintained for servicing of all clients and maintaining minimum turn-aroundtime.

- Manage Post disbursal disbursement tracking, updating and System entries and dispatch to Storage.

- Create and sustaining a dynamic environment to develop opportunities and ensuring high performance in the team through consistent motivation.

DESIRED PROFILE:

Qualifications and Skills:

- MBA/PG/graduate with Prior experience of 10+ years in Retail Asset Operation in Banking or Financial services.