Team Manager Ops _(German B2) KYC_Global Reporting & Performance Mgt

Role Description:

The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions, Candidate/Applicant may perform regular business activities but in the main has responsibilities for people management, workflow (process & controls), this would include to a large degree oversight of performance to KPI's, Risk Mitigation, SLA's.

In Addition to the professional role framework, the Team Manager in the current capacity will be responsible for below objectives:

50%- Production BAUs and Management Support, 50%- People, Process & Controls

What well offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities:

Steady Platform for Reporting activities: The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc /Urgent tasks in their functions (Measures: KPIs per process)

Optimum Utilization of team strength & Cross trainings wherever required.

Operational Excellence: Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live

Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas

Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions), connects within the global leads- Client, Performance, Regulatory Reporting

Client Centricity: Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM

Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs

Synergies between Tech & Ops for possible automation

People, Talent Development: Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach.

Talent Retention, Effective back up planning and managing team staffing within respective sub functions.

Motivating and keep the team engaged specially during WFH (Virtual connects) very important.

Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole.

Stakeholder Management: Engage with function wide, DWS India wide initiatives representing /leading the events.

Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team

Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM

Compliance and Control: Inculcate Positive growth and open mindset for self, team.

Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player.

Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal trading’s etc

Your skills and experience:

Exposure to Client reporting, Performance, and Investment reporting/Banking (Finance) background.

Understanding of Asset Management Operations preferred not mandatory.

Minimum People handling experience 2-5 years.

Good understanding of process SLA’s/KPI’s and experience in stakeholder handling.

Ability to work under tight deadlines.

German skills minimum B2(.2), or C1 (from Max Mueller bhavan)

Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage.

Lead, represent the function in different forums, engage with colleagues in Frankfurt etc

Accounting/Finance knowledge would be an added advantage.

Ability to analyze data to determine root cause of problems.

Good communication and interpersonal skills

Ability to take ownership, priorities work and mange time effectively.

Sound MS Office skills in particular MS Excel & Access

Result-oriented, motivate team members, retain top talent and development etc

All process related to Employee onboarding until termination etc

Team-player and Flexibility in working hours.

How we’ll support you

Training and development to help you excel in your career.

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm