Production Senior Specialist L2 SAP Payment System

Role Description

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

Your Key Responsibilities / Tasks

• Management of support teams for service operations
• Take overall responsibility for the relevant KPIs for incidents and problems within the team
• Ensure teams are using the correct troubleshooting methods and processes
• Manage relationships with involved business partners
• Manage escalations and group level communications
• Manage areas that need monitoring, reporting and improvement
• Manage teams in multiple technology stacks (SAP Banking , SAP ABAP, UC4 ,DB2/Oracle database, etc)

Your Skills & Experience

• Excellent knowledge of standard tools (Service-Now, Confluence, JIRA)
• ITIL & GCP certified mandatory
• English language skills mandatory, German CEFR A1 level mandatory (higher desirable)

Education

Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)