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IT Technology Services Senior Specialist - Outage Handling
8-10 years
Bangalore / Bengaluru
1 vacancy
IT Technology Services Senior Specialist - Outage Handling
SAP
posted 4d ago
Job Role Insights
Key skills for the job
Job Description
- Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Ready to work in shifts and weekends. (No night shift)
- Presentation to senior management on incident trend, analysis and action plan
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination of international teams in global projects / crisis handling / de-escalation initiatives
- Driving war rooms for critical escalations
- The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster
- 8 + years BE / B.Tech / MCA from a well reputed institute
- SAP NetWeaver Certified Technology Consultant
- ITIL Foundation certified
- Project member in an international environment and able to work effectively in international and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during APJ / EMEA working hours
- 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
- Work experience in dealing with customer incidents
- Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
- Good Knowledge of Network and Storage
- Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Exposure to ITIL framework
- Experience of safeguarding Customer relationship
- Location: Bangalore,Pune,Gurgaon
Employment Type: Full Time, Permanent
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What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Awesome policies
- Job security - Good
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
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