Business Consultant - AVP/VP

Job Title: Business Consultant

Location: Bangalore/Jaipur

Corporate Title: AVP/VP

Skills: Business Case Preparation, Strategic Thinking, Analytical Skills, Business presentation, excels to draw conclusions, propose solutions, build stories, General PMO or Programme Manager skillsets (anything with a very heavy focus on status reporting, RAID management, using Clarity, JIRA tracking, PRINCE2)

Note: Good to be from Tier 1 or 2 institute's

You will be part of the KYC and onboarding experience team in the Corporate Bank (CB) and Investment Bank (IB) Know Your Customer (KYC) Operations function to support improvement of experience that clients, businesses and employee receive during KYC and onboarding, working in partnership with business, technology, and other teams. You will support a highly dynamic team in driving improvement of Accountable Client Owner (ACO)/ Relationship managers experience during KYC and onboarding.

What well offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days volunteering leave per year

Your key responsibilities

• Understand business experience challenges related KYC & onboarding, primarily based on business survey on KYC experience; own the voice of business survey for KYC and onboarding
• Working together with transformation, business, KYC and TDI teams, define the root cause issues that need to be addressed to improve the experience, and drive an improvement program to address the specific requirements
• Define and execute a robust set of operational KPIs and track them to ensure delivery of outcomes
• Champion the storytelling to business and KYC Ops stakeholders, building momentum and stakeholder support as required
• Critically review the various projects that support business experience improvement, ensuring effective delivery of outcomes

Your skills and experience

• Strong ability to effectively engage and work with colleagues from CB and IB businesses, including accountable client owners
• Excellent problem solving and structuring skills, with a ability to write senior management presentations with storyline
• Thought leadership with ability to come up with new ideas, driving analysis to support those ideas and marketing those ideas with stakeholders
• Hand-on excel knowledge, to guide the team in performing analysis
• Excellent skills in effective stakeholder
• Drive a large project independently, seeking support from senior team as needed
• Excellent verbal and written communication skills in English across all levels along with the ability to quickly adapt communication styles to different audiences.
• Bachelors degree or above, preferably with a focus on economics, business administration, mathematics, (business) informatics (or equivalent).

How well support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)