Client Service Representative, AVP

Role Description

The Listed Derivatives (Exchange Traded Derivatives) business offers execution and clearing services for firm clients and internal franchise desks who wish to execute and/or clear listed derivatives (futures and options) across global execution venues (exchanges) and CCPs (Clearing Houses). The LD business caters to clients in Europe, US and APAC and is supported by dedicated operational teams across the globe.

Listed Derivatives Client Services ensure client Trades/Cash Commissions and Fees are correctly booked on Back-office trade capturing system on trade date. As ETDs are primary tool of hedging portfolios you will play a critical role in managing risk for DB and our clients on day-to-day basis and more so during global events which cause volatility in the financial markets.

Your key responsibilities

• Manage all communications directly with the clients on all trade related queries in both verbal & written form. Which includes statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.
• Provide due diligence on all downstream systems for EMEA/US supported exchanges to ensure proper trade capture; including all pertinent data for DB cleared client business.
• Research and resolve issues and inquiries regarding exchange facing trades,
• Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues
• Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations
• Manage and responsible for running a diverse team by performing various operational tasks and defining an appropriate benchmark and KPIs for each team members and manage adherence.

Your skills and experience

• In-depth knowledge of the Listed Derivatives product across global markets including LME, EUREX, EURONEXT, CME Group, ICE-US & ICE Euro products, including regulations, clearing, expiration, delivery reporting processes & brokerage is a huge positive
• Knowledge and experience with GMI / FIS applications, is a positive
• Should also be able to investigate process automation & improvements, while being able to document work-flows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
• Experience in a client facing role is a must.
• People management experience will be a positive.
• Minimum of 8 years of Investment Banking experience.