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Deutsche Bank

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3.9

based on 3.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

700 Deutsche Bank Jobs

Product Management Specialist

DEUTSCHE BANK AG

3.9

based on 3.3k Reviews

10-14 years

Mumbai

Product Management Specialist

Deutsche Bank

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Product Management KYC Relationship Management Risk Management Customer Experience Management

+ 7 more

Job Description

About The Role ::

Job Title:Product Management Specialist

Location:Mumbai, India

Role Description

We are seeking an experienced Product Manager to lead the development and rollout of our new best-in-class Know Your Customer (KYC) portal called dbWelcome globally.

This strategic multi-year initiative aims to revolutionize the way our corporate and investment banking clients interact with the Bank for KYC-related activities, including new client adoption, new product extension, periodic reviews, and other critical KYC requirements.

As a product lead, you will be responsible for defining and delivering a seamless, intuitive, and client-centric experience that exceeds our clients' expectations, positions customer onboarding as clear differentiator in winning clients and sets a new standard in the industry.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that youll enjoy

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Develop and execute a comprehensive product vision and strategy for KYC portal (dbWelcome), aligned with the Bank's overall digital transformation goals and client experience vision

Lead cross-functional teams, to design and implement comprehensive end-to-end KYC processes that meet regulatory requirements, achieve process efficiency targets, and prioritize customer experience

Conduct extensive client research, interviews, and feedback sessions to inform product requirements and ensure that the portal meets the needs and expectations of our clients

Foster strong relationships with stakeholders from various functions, including ACO/ACO Support, KYC Ops, Legal, Marketing, Compliance and IT, to ensure alignment and successful project execution

Collaborate with stakeholders to define and prioritize product features, create business cases, and develop product roadmaps

Collaborate with cross-functional teams to map out and optimize the KYC journey, ensuring the voice of the client is represented in all developments and discussions.

Work closely with the Technology team to ensure that the portal is built with the latest technologies and is scalable, secure, and compliant with regulatory requirements in all jurisdictions where the Bank operates

Develop and maintain key performance indicators (KPIs) to measure client adoption, satisfaction, and portal effectiveness

Identify and mitigate risks, and develop contingency plans to ensure timely delivery and successful rollout of the portal globally

Foster a culture of continuous improvement, encouraging experimentation, learning, and iteration to enhance the client experience and portal functionality

Communicate product plans, progress, and results to senior stakeholders across CB & IB

Develop and coordinate marketing materials to promote dbWelcome and its features, collaborating with the marketing team to create engaging content that highlights its benefits.

Take a proactive approach & hands-on approach, including conducting user testing, gathering client feedback, and implementing quick fixes to ensure the client portal remains user-friendly and meets the needs of our clients.

Your skills and experience

Minimum 10 years of experience in product management, with a focus on digital products and client experience

Expertise in user-centered design, human-centered design, or design thinking methodologies

Proven track record of delivering complex, large-scale digital products that drive business growth and client satisfaction

Experience in the financial services industry, preferably in corporate banking or a related field

Strong understanding of KYC regulations, compliance requirements, and risk management principles

Excellent communication, collaboration, and stakeholder management skills

Strong analytical and problem-solving skills, with the ability to interpret data and inform product decisions

How we'll support you

Training and development to help you excel in your career

Coaching and support from experts in your team

A culture of continuous learning to aid progression

A range of flexible benefits that you can tailor to suit your needs

Employment Type: Full Time, Permanent

Read full job description

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What people at Deutsche Bank are saying

What Deutsche Bank employees are saying about work life

based on 3.3k employees

66%

86%

75%

90%

Flexible timing

Monday to Friday

No travel

Day Shift

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Deutsche Bank Mumbai Office Locations

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Mumbai (2)

Mumbai Office

Headquarter

8-13 Yrs

Bangalore / Bengaluru

3hr ago·via naukri.com

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