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2 IGT Solutions Desktop Support Engineer Jobs

Desktop Support Engineer

1-5 years

₹ 1.4 - 3.6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Desktop Support Engineer

IGT Solutions

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Position: Desktop Support Executive

Location: Viman Nagar, Pune


Work from Office

Rotational Shifts

Candidate having good Service Now, excel and ppt knowledge, shall be preferred

Basic ITIL and good communication Skills is necessary for the role

Acting as a point of contact to support service users and identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support Problem Identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advise and support

Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs Incidents and Service Requests and maintains relevant records

Identifies and classifies incident types and service interruptions

Records Incidents cataloguing them by symptom and resolution

Acts under guidance to record and track reliability data for your services

Delivering Customer Services through multiple channels including human, digital, self-service and automated


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Desktop Support Engineer roles with real interview advice

People are getting interviews at IGT Solutions through

(based on 142 IGT Solutions interviews)
Walkin
Job Portal
Referral
Company Website
Recruitment Consultant
Campus Placement
30%
20%
13%
4%
4%
2%
27% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What Desktop Support Engineer at IGT Solutions are saying

4.8
 Rating based on 4 Desktop Support Engineer reviews

Likes

Good

Dislikes

What do you dislike about working at IGT Solutions.com

Read 4 reviews

Desktop Support Engineer salary at IGT Solutions

reported by 55 employees with 1-5 years exp.
₹1.4 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.5k employees
66%
65%
71%
66%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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