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3.9

based on 6.8k Reviews

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1 HGS Desktop Support Engineer Job

Desktop Support Engineer

0-2 years

Mysuru / Mysore, Bangalore / Bengaluru

1 vacancy

Desktop Support Engineer

HGS

posted 10d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Configuration of desktops & laptops to the new joiners.
  • Configuration of desktops for Work at home employees.
  • Maintain inventory of Hardware assets.
  • Address user tickets regarding hardware, software, and networking.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.

Preferred candidate profile

  • Excellent knowledge of desktop and laptop & printer hardware.
  • Excellent knowledge of desktop/laptop internal components.
  • Hands-on hardware troubleshooting experience.
  • Hands-on troubleshooting experience on MS Tools Outlook configuration, excel, ppt etc.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.

Personal Attributes:

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Willing to work in shifts & on weekends.

Educational qualifications

  • B.E in Computer science, E & C, Information Science
  • Diploma in Computer science, E & C, Information Science
  • BCA

Preferred Location

Mysore candidate preferred more or if not candidate should be Ready to relocate to Mysore

Also, employee willing to work in rotational shift and Nightshift


Employment Type: Full Time, Permanent

Read full job description

Prepare for Desktop Support Engineer roles with real interview advice

People are getting interviews at HGS through

(based on 164 HGS interviews)
Job Portal
Referral
Walkin
Company Website
Recruitment Consultant
Campus Placement
31%
20%
19%
6%
5%
2%
17% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What Desktop Support Engineer at HGS are saying

5.0
 Rating based on 5 Desktop Support Engineer reviews

Likes

Yes, I like to work here

Dislikes

Nothing is to dislike

Read 5 reviews

Desktop Support Engineer salary at HGS

reported by 16 employees with 1-4 years exp.
₹2.3 L/yr - ₹4.2 L/yr
19% more than the average Desktop Support Engineer Salary in India
View more details

What HGS employees are saying about work life

based on 6.8k employees
68%
53%
59%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HGS Benefits

Submitted by Company
Free Transport
Child care
Cafeteria
Work From Home
Team Outings
Health Insurance +1 more
Submitted by Employees
Free Transport
Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home +6 more
View more benefits

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HGS Mysuru / Mysore Office Location

View all
Mysuru/Mysore, Karnataka Office
Hinduja Global Solutions Ltd Silver Spirit Tech Park,Drona Building - 2nd Floor, 316-318, WAP Factory Road,Meenakunte, Hebbal Industrial Estate, llavala Hobli Mysore, Karnataka - 5770016 Mysuru/Mysore, Karnataka
570016

Desktop Support Engineer

0-2 Yrs

Mysuru / Mysore, Bangalore / Bengaluru

12d ago·via naukri.com
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