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2 Ford Business Solutions Deputy Manager Jobs
Deputy Manager
Ford Business Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role will also be driving towards supporting full observability and Monitoring, process response, and technical capability to ensure customer up time of 99.999%+. We are supporting to significantly reduce the number of incidents and reducing recovery time during an incident. Includes following the KPI Metrics to achieve meaningful customer satisfaction and uptime. This position requires a wide range of skills and experience.
- Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.
- End-to-end Network & Security Troubleshooting during Incidents.
- Demonstrate technical excellence through technical knowledge.
- Work with global Network Operations leads peers for supporting the global 24x7 shift operations.
- Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available.
- Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization.
- Supports implement best practices and processes for Network & Security Operations services to maintain availability, reliability, scalability, and security.
- Support for effective SRE Monitoring and FSO (Full Stack Observability) on system performance and overall health, troubleshoot issues, and implement corrective actions.
- Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability.
- Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.
- Able to support the team to develop continued improvements leading to an always on network capability.
- Support and ensure that high quality follow the sun is delivered to receiving teams.
- Actively participate in escalations requests.
- Support a proper follow-up to Business escalations, BR, and DOR.
- Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)
- Support Network Security Service offering teams to ensure successful change controls.
- Ability to develop and deliver detailed issue summary and concise messages to supervisor / Management (+LL6)
- Possess a high tolerance for ambiguity and ever-changing dynamic environment.
- Security Certification such as PCNSE (Palo Alto Networks Certified Network Security Engineer), Prisma SDWAN, ZTNA, Zscaler Proxy.
- Network Certifications such as CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional)
- Experience working in a TAC environment/Customer support.
- Advocate for DevOps mindset and culture, collaboration, flexibility, and cross domain knowledge
- Endless Desire to Learn
- Working experience in supporting network operations and monitoring center.
- Strong technical experience in Routing / Switching/ Wireless/Load Balancers/ Cisco ACI & SDWAN
- Strong troubleshooting skills in LAN, Wireless and WAN environments involving Cisco devices.
- Good Communication, Business Development & Negotiation skills
- Work with external Vendors like Cisco/F5 or WAN service providers to resolve any network issue.
- Implement complex network change requests.
- Experience with Rally tools and Agile delivery.
- Experience with Cisco DNA, SD-Access, ISE, Wireshark, Gigamon, Splunk and Thousand Eyes(Zscaler).
- Strong Technical Understanding of Palo Alto Prisma Access, Cisco Umbrella SIG,ZTNA.
- Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.
- Technical strong to lead end-to-end Network Troubleshooting during Incidents.
- Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.
- Bachelor s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.
- Able to handle incident independently.
- Able to successfully plan, implement, & delivery all Network Change controls
- Ability to leverage and involve the right technical resources, and partners, and take action during an incident or change control.
- Operation and Maintenance of current on-premises proxies Cisco WSA . Lead or participate in potential Cloud Proxy migration effort.
- Provides tier 2 support and assist with project implementation within the Network environment.
- Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.
- Excellent Communication, including the ability to independently lead an outage incident.
- Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.
- Provide root cause analysis. Assist Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.
- Engineer and deploy updates to support changes in the PAC file (JavaScript).
- Work Knowledge of F5 Load Balancer (LB) Created VIP, SSL Offloading, iRules team to troubleshoot network/application related incidents and identify root cause.
- Strong troubleshooting experience with network environments.
- Strong understanding of network troubleshooting Tools.
- Significant technical, functional and hands on experience with networking Services and operations.
- Highly collaborative, with the ability to influence team members.
- Ability to provide a strong point of View as necessary.
- 7+ years of Experience in Cisco WSA hardware and Cisco Umbrella Administration, Network Operations (LAN/WAN) or Network Engineering, configuring, implementing, and troubleshooting.
- 3+ years of hands-on experience with Network Operations Monitoring and response Centers.
Employment Type: Full Time, Permanent
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What Deputy Manager at Ford Business Solutions are saying
Rating based on 19 Deputy Manager
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Anonymous · Customer Success, Service & Operations
in Chennai
Likes
Good environment
- Job security - Good+2 more
Dislikes
Not much to say
Deputy Manager salary at Ford Business Solutions
reported by
85
employees
with 10-20
years exp.
₹14
L/yr - ₹33.2
L/yr
174%
more
than the average Deputy Manager Salary in India
View more details
What Ford Business Solutions employees are saying about work life
based on 764 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ford Business Solutions Benefits
Submitted by Company
Insurance Other Benefits Employee Wellness Paid Time Off Car Lease Program
Submitted by Employees
View more benefits 
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Ford Business Solutions Chennai Office Location
Chennai, Tamil Nadu Office
Ford Motor Private Limited (Also known as Ford Business Solutions)
Global Technology & Business Center, Elcot IT/ITES Sez, Sholinganallur
Chennai, Tamil Nadu
6000119
6000119
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