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Jabra Connect
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4 Jabra Connect Jobs
Jabra Support Engineer, Tier 3
Jabra Connect
posted 4mon ago
Job Role Insights
Fixed timing
Job Description
- Take ownership and resolve technical issues escalated from Tier 2 Support
- Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
- Identify and help organize resources needed to accomplish tasks
- Encourage an organizational learning approach
- Make presentations and undertake public speaking with skill and confidence.
- Build wide and effective networks of contacts inside and outside the organization
- Demonstrate great problem-solving skills and ability to work individually and in a team environment.
- Coordinate multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
- Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved with the ability to operate in large virtual, and in-person meetings
- Provide training to Tier 2 and when requested Tier 1
- A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience.
- 5-10 years in a similar role
- 3-5 years of experience installing and configuring software applications or similar on Windows, macOS, Linux, and ChromeOS environments, including hands-on implementation.
- 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure.
- Have a thorough understanding of modern software solutions technologies, including Windows, macOS, and other commonly used operating systems
- Technical certifications in related fields
- Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
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Familiar with .NET Core/C# running in Azure and Python programming languages
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Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
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High standard of personal integrity & professionalism
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Ability to work individually and in a team environment
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Good ability to prioritize
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Proficient in solving complex architectural challenges through proven problem-solving skills and robust critical thinking
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Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
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Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product standards and quality
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Experience with defect tracking systems, test management systems, and software revision control
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Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
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3-5 years of experience with DECT and Bluetooth RF technology.
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Fluency in spoken and written English, additional languages is highly desirable
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The capability to explain very complex setups and solutions
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Good analytical and influencing skills
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Eagerness to embrace new technologies, skills, and work methodologies
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Some knowledge of artificial intelligence in products is advantageous
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Ability to travel up to 20%
Employment Type: Full Time, Permanent
Functional Areas: Other
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