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Akamai Technologies
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Manager Systems Support
Akamai Technologies
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This team is responsible for providing 24*5 Support to IT Applications built on the latest tech stack. These applications are consumed by internal business functions for supporting Akamai customers. We collaborate with cross-functional teams and business units to deliver application support and services.
Partner with the best
As Manager..Systems Support, you will lead a technical support team. You will be responsible for managing support and operations for cloud and on-prem apps. You will be working with stakeholders, internal teams to understand IT application requirements and deliver support, operations. You will work on technical challenges to troubleshoot issues, guide the team and deliver resolutions effectively.
As a Manager Systems Support, you will be responsible for:
- Leading Enterprise Operations team by providing technical mentorship, feedback and guidelines, and by organizing the work.
- Applying analytical skills and statistical insights to identify bottlenecks and challenges to drive improvements.
- Learning and gaining in depth experience on Enterprise Apps like Salesforce, Adobe Enterprise, Mulesoft, Siebel, Oracle etc
- Working as a trusted support partner to resolve issues related to Enterprise Apps
- Owning the problem resolution and collaborating with internal teams.
- Understanding architecture, set up processes, analyze issues for applications while working with the development team and vendor.
Do what you love
To be successful in this role you will:
- Have 12+ years of experience and a bachelors degree in computer science/Engineering or relevant fields.
- 5+ years of experience working on cloud technologies, integrations, on-prem applications and managing a global support team.
- Have knowledge technologies: Linux Operating System (Mandatory), SQL, Cloud Technologies and Scripting Languages like Python, shell scripting.
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Have experience providing technical solutions & support to Enterprise customers.
- Demonstrate excellent communication and collaboration skills and ability to build trusting relationships
Employment Type: Full Time, Permanent
Functional Areas: Other
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(based on 41 Akamai Technologies interviews)
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30%
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15%
10%
5%
20% candidates got the interview through other sources.
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What people at Akamai Technologies are saying
System Support Manager salary at Akamai Technologies
reported by
1
employee
with 11
years exp.
₹47.5
L/yr - ₹52.5
L/yr
376%
more
than the average System Support Manager Salary in India
View more details
What Akamai Technologies employees are saying about work life
based on 362 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Akamai Technologies Benefits
Submitted by Company
FlexBase: Akamai’s Flexible Work Program Akamai Wellness Recognition Global Talent Development
Submitted by Employees
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