E Commerce Business Analyst

Commerce Functional BA Consultant

The Team: Customer & Marketing

The Customer Offering Portfolio integrates our most differentiated, globally recognized customer businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Capability: Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

 Cross-channel customer engagement strategy, design and development
(web, mobile, social, physical)

 Business strategy, implementation and operations

 Marketing Content and digital asset management solutions

 Marketing Technology and Advertising Technology solutions

 Marketing analytics implementation and operations

 Advertising campaign ideation, development and execution

 Acquisition and engagement campaign ideation, development and execution

 Agile based, design-thinking, user-centric, empirical projects that accelerate results

 Work you’ll do:

• Delivery of specific capability in Technology Consulting
• Understand the business of the client and their key business issues
• Advise clients on best business practices
• Layout the Business requirements of the client
• Understand business requirements and validate technical feasibility for each of the requirements
• Configure and build the client business processes based on implementation package platforms
• Map requirements into user stories
• Maintain, Track and Report processes
• Test and Validate end to end Business processes
• Own and Lead agile ceremonies such as client demo
• Prepare clients for supporting the system in a production environment

Qualifications:

 Professional Qualification (Consultant) - MBA/ PGDM with 24+ months of experience (Preferred). B.E./B.Tech with 3-5 years of experience as a business analyst in eCommerce domain

Key Skills:

Required:

 Excellent analytical skills and communication skills (written, verbal and presentation)

 Good general understanding of information technology (IT)

 Working knowledge of eCommerce/CRM package platforms

 Interact with the Client on a regular basis through face to face interactions/ video conferences / teleconferences / mails to understand the client processes and business problems

 Eliciting, analyzing, organizing, modelling and documenting business requirements

 Coordinate with the onshore and offshore(development and testing) teams

 Identify the best industry practices and implements in the engagements

 Excellent communication and interpersonal skills

 Competency in Microsoft applications including Word, Excel and PowerPoint

Generic:

• Be deadline-oriented and quality focused
• Demonstrate professionalism
• Be able to work both independently and as part of a team with professionals at all levels
• Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate
• Be able to grasp/understand key features available in a package solution such as Salesforce, SAP CRM, Apptus, SAP Hybris to guide the business with best path forward

How you’ll grow:

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture:

Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management. Please note that we might not have requirements in all office locations. Your allocatio