Product Delivery Associate

As a Product Delivery Associate in Payment Operations, you are trusted with enabling the delivery of products in a stable and scalable way. You will work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will partner with Operations, Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products including Real Time Payments, Embedded Banking and Mobility Payment Solutions. This role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise s strategy.

 

Job responsibilities

• Collaborate with product managers, developers, and clients to gather and document business requirements.
• Analyze business processes and workflows to identify opportunities for improvement.
• Create detailed documentation, including business requirements, functional specifications, and use cases.
• Serve as a liaison between business units and IT teams to ensure clear communication and understanding of project goals.
• Design solutions in collaboration with technical teams to meet business requirements and align with product strategy.
• Develop and execute test plans, facilitate user acceptance testing (UAT), and gather feedback for continuous improvement.
• Assist in project planning, scheduling, and tracking to ensure timely delivery of product features and enhancements.
• Manage API integrations and ensure seamless connectivity with external systems and partners.
• Ensure compliance with industry regulations, identify and mitigate potential risks, and implement best practices for risk management and fraud prevention.
• Lead cross-functional teams in implementing real-time payment solutions and provide guidance on payment protocols and standards.

Required qualifications, capabilities, and skills

• Possess a minimum of 8+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrate performance in either product management or a relevant domain area.
• Execute operational management and change readiness activities.
• Experience in product deployment processes.
• Prove a track record of partnering with business stakeholders to design and implement new processes, utilizing core technology and digital tools as enablers.
• Partner we'll with other groups outside of the team s reporting line, showcasing excellent interpersonal skills.
• Communicate clearly and confidently across multiple aspects of the organization at all levels.
• Apply a logical, structured approach to planning, problem-solving, and decision-making.
• Maintain solid awareness of controls and risk management protocols.

Preferred qualifications, capabilities, and skills