Bus & Technology Delivery Analyst

Skill required: Business Reporting & Governance - Reporting Analytics



Designation: Analyst



Qualifications:Any Graduation



Years of Experience:3 - 5 Years


Language - Ability:English - Proficient



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Candidate who is good in excel and MIS reports are looked at for these skillsYou will be working on Microsoft SQL Server Reporting Services (SSRS) which is a server-based report generating software system from Microsoft that can be used to prepare and deliver a variety of interactive and printed reports.



What are we looking for?

Microsoft Excel

Chatbots

Data Analysis & Interpretation

Structured Query Language (SQL)

Microsoft SQL Server Integration Services SSIS

Ability to manage multiple stakeholders

Agility for quick learning

Collaboration and interpersonal skills

Written and verbal communication

Prioritization of workload


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation