Support Engineer

Technical Skills::

1. Any scripting language experience
2. Strong database concepts - Exposure to NoSQL databases is good
3. Good understanding of Restful APIs and Performing Client Integrations
4. Good understanding of debugging and code quality
5. Good understanding of Go Language , python with Django Framework.
6. Knowledge of code repository tools such as Git, Bit.
7 . Minor enhancement/feature development
8. able to write SQL/No SQL queries.

Problem Solving

* Own simple business problems and translate them into good analytical solution and provide resolution.
* Expertise of business knowledge and product knowledge
* Should be able to initiate the conversation with the business stakeholders for problems and provide solutions in a timely manner
* Self Motivated and Initiative to find problems or issues in system
* Ensuring all resolutions to clients/customers be within SLAs.
* Monitoring alerts, log etc. on available tools and initiate to resolve the issue.

Mentoring and Communication Skills::

* Should be able to independently communicate/initiate discussion with different stakeholders
* Should be able to create compressive documents/results and technical details for the business problem solved
* Owner of the project documentation
*First point of contact for all tech issues in production system
* Mentor the new joiners and fresher's
* Responsible for knowledge sharing for projects worked on- Maintains effective relationships with stakeholders/ coworkers; promotes positive and collaborative work environment
- Prepares for, and adapts well to changing product/ business needs and priorities
- Goes the extra mile to push for desired outcome from a team/ business perspective