Assistant Manager - Merchandising

Role & responsibilities

Function

• To meet customers needs through merchandising products, providing an excellent service, and promoting DDFS
• Ensure stock levels are adequate to meet retail needs
• Maintain and develop the image of DDFS
• Provide the highest levels of customer service
• Adhere to rules and regulations as per the policies and procedures manual

Key Responsibilities

• Ensure that the shop floor is fully stocked always and is merchandised to the highest standards as per the company merchandise layout and in line with suppliers merchandising requests
• Ensure that all saleable stock is quickly and properly transferred from the store to the shop
• Ensure that proper stock rotation planning is applied to all date sensitive merchandise. While ensuring DDFS meets local customs regulations
• Ensure that all stock with special storage and display requirements are properly treated
• Ensure that all stock is properly tagged and coded
• Ensure that all the necessary stock is always ordered from the stores and/or bonded warehouse to keep the retail units fully merchandised
• Efficiently action any request for information from Senior Managers or Duty Supervisors
• Action administration amendments on pricing, bar codes or PLU numbers as and when instructed by the Duty Supervisor
• Maintain the highest level of confidentiality regarding all company documentation
• Take part in any company stock takes as they arise
• To comply with any other duties as assigned by the Duty Supervisor/ Retail Manager

A. Merchandising & Display

• Ensure that the highest standard of pricing, ticketing, and layout are maintained by all members of the shop floor team always
• Ensure that a high standard of cleanliness exists on the sales floor and on all fixtures, fittings and displays
• Ensure vertical blocking of appropriate merchandise is carried out in the liquor and cigarettes department and any other department as instructed
• Ensure that where supplier agreements exist, stock is merchandised in accordance to that agreement
• Maintain a constant liaison with relevant personnel to ensure that product range and stock levels are consistent with the requirements of Muscat Duty Free.
• Acquire excellent product knowledge to enhance merchandising skills
• Keep the Buying department informed through the Duty Supervisor of any changes in customer buying trends
• Attend and actively participate in supplier training seminars
• Take an active part in the training of sales staff as required

B. Stock Control & Handling

• Ensure that all stock transfers are correctly processed
• Ensure that all stock is correctly identified and labelled
• Inspect all stock on a regular basis and identify and promote dated stock to ensure correct stock rotation
• Maintain awareness of present level of stockholding and the importance of controlling stock levels
• Ensure that due care is taken in the physical movement and handling of stock
• Ensure that sales staff are fully aware of the main selling feature of the stock in their assigned department
• Participate in company official stock takes as and when necessary
• Ensure that all staff adhere to the correct procedure for acceptance of stock and that all paperwork is completed correctly

C. Security

• Ensure the highest level of confidentiality with regards to all company documentation, information, and statistics
• Ensure that all stock transfers are properly counted, checked, and entered on the system
• Ensure that no movement of stock takes place without the correct documentation having been completed
• Ensure only authorized personnel have access to keys, security codes and passwords
• Ensure the proper use of any special security devices that are made available
• Ensure constant state of awareness to hazards in any area of DDFS

Summary of Duties and Responsibilities

The Merchandiser is responsible for ensuring that all stock is:

• Ordered from stores
• Properly transferred
• Put on sale
• Is in good condition
• Is correctly priced
• Is correctly coded
• Is correctly merchandised
• The Merchandiser is responsible for ensuring that all shelving and fitting are maintained in good order and in safe condition

Experience

• 5 - 6 Years of Retail experience

Skills & Competencies

• Customer Service Focused
• Retail Acumen
• Attention to deal
• Work on own initiative
• Communicate effectively
• Mathematical computations

Education & Qualifications

• Graduate (any stream)/ Postgraduate