It Support Engineer

Reporting: Human Resources Team

The following Job Specification is intended to reflect the nature, range and context of the work. It identifies the main requirements of the job but is not an exhaustive list of duties.

Main Responsibilities of It support engineer:

• Handle all day-to-day tasks and operational activities in regards to troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc.
• Configure, stage, and ship server and workstation related hardware
• Set up new hires with the appropriate equipment, assisting with workstation arrangements, installing applicable software/hardware/wiring, ordering equipment, and assisting with IT Orientation Tasks
• Train staff on IT-related Equipment and Applications
• Responsible for administration of infrastructure maintenance and upgrades for Internal Resources (Software and Hardware)
• Implementation, Support, Administration, and Management of Windows 10 and Server /2016/2019/2020/2021 Operating Systems, Ubuntu and Centos
• Manage issues on timely basis, updating tickets for accurate record-keeping
• Monitor performance of remote systems and perform performance tuning as necessary

Requirements:

• Diploma/Degree in Management Information Systems, Computer Science, IT, or related field
• 1-2 years of experience in systems (hardware and software) configuration and support or working in a related role.
• Must be personable, communicate well, display patience and the ability to provide training and assistance to computer users on technology.
• 1-2 years of Computer Hardware (e.g. IT Systems, network cards, servers, LAN diagnostic equipment);
• 1-2 years of Computer Operating Systems (e.g. Windows, Linux, Macintosh)
• 1-2 years of Networking Technologies (VPN, TCP/IP, DNS, DHCP)
• General knowledge of SQL and Database Administration
• Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
• Ability to interpret technical material in books, journals, or manuals; troubleshooting computer system problems
• Ability to work with minimal supervision in a Team Environment
• Extensive organizational and time management skills
• Skills in Monitoring tools.
• Ability to manage multiple priorities and meet deadlines