DBSync - Business Consultant - Salesforce & ERP (4-7 yrs)

- You are passionate about Automating business processes and Data integration.

- Wake up every morning to experiment, learn and develop new solutions!.

About Us:

- At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging.

- DBSync is a leading provider for data integration and Data warehousing services for both cloud/SaaS-based-on-demand applications.

- We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company.

- DBSync provides data integration as a SaaS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users.

- Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs.

- At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends.

- We are a family where each talent is recognised and honed for the best of the individual and the company as a whole.

- We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky's limit!.

- If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!.

About the role:

- We are seeking a skilled Business Consultant with extensive experience in configuring and managing Customer Relationship Management (CRM) systems, particularly Salesforce, ERPs.

- The ideal candidate will have a consultative approach to understanding client needs, managing CRM implementations, and providing insights to optimize business operations.

- A Salesforce Consultant Certification is a prerequisite for this role.

Roles and Responsibilities:

- Engage with internal and external customers to understand their business needs, challenges, and objectives.

- Provide expert advice on Sales, Marketing and ERP setup and best practices.

- Conduct gap analysis to identify opportunities for process improvements.

- Lead the implementation and configuration of Salesforce CRM solutions tailored to client specifications.

- Design custom fields, objects, workflows, and validation rules based on client requirements.

- Ensure user training and adoption strategies are implemented for successful transitions.

- Oversee the integration of Salesforce with other business systems (e. , ERP, marketing automation).

- Collaborate with technical teams to ensure data integrity and seamless integrations.

- Troubleshoot and resolve issues related to system integrations and functionality.

- Manage project timelines, resources, and deliverables to ensure successful project execution.

- Conduct regular meetings and status updates with clients to track progress and address concerns.

- Prepare comprehensive documentation of CRM configurations, processes, and user guides.

- Analyze and report on CRM performance metrics to recommend adjustments and enhancements.

- Provide ongoing support and training for clients to maximize the potential of Salesforce.

- Stay updated with Salesforce releases and enhancements to leverage new features.

- Work closely with sales, marketing, and customer service teams to align CRM strategies with business objectives.

- Participate in cross-functional teams to drive continuous improvement initiatives.

Skills and Qualifications:

- MBA from a reputed university with Science or Engineering undergraduate degree.

- Minimum of 4+ years of hands-on experience in configuring and setting up Marketing, Sales, Finance and other business processes.

- Salesforce Consultant Certification a plus.

- Proven track record of successfully managing CRM implementations.

- Strong understanding of business processes and sales funnel management.

- Proficiency in Analytics tools and features, including reports and dashboards.

- Excellent analytical, problem-solving, and organizational skills.

- Strong communication and interpersonal skills for effective client engagement.

- Experience with additional CRM or business management tools.

- Familiarity with Agile project methodologies.