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Analyst, Governance & Control - Customer complaints, Corporate banking
5-8 years
Mumbai
1 vacancy
Analyst, Governance & Control - Customer complaints, Corporate banking
DBS Bank
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Conduct thematic reviews on Policy, process, and Credit risk.
- Improve processes wherever required
- Closure of complaints are in line with the Policy/Process and Regulatory guidelines.
- Complaints are closed within 14 days.
- Nil High Risk and repeat Audit issues.
- Point of contact for Audits, Internal, Statutory, Concurrent, Regulatory, etc.
- Be Audit ready at all point of time by conducting thematic reviews.
- Conduct thematic reviews on Policy, process, and Credit risk.
- Conduct thematic reviews on past Audit observations.
- Oversite of Governance related activities.
- Tracking of CCU Exceptions
- Tracking completion of e-learnings, trainings & Block Leave
- Ensuring that KRIs for the unit are below the thresholds
- Credit Committee - Analyzing the final pack, coordinating with various departments for getting the updates and Follow-up on closure of Open Action Items
- Facilitate Regulatory Reporting
- Tracking regulatory submission for FDI/ODI/ECB transactions as a part of FEMA Taskforce
- Reduce outstanding EDPMS, IDPMS, ORM and Shipping Bills
- Preparing the BCP/BIA document
- Preparing all other BCP related exercises/ reports during the year- Staff recall, functional exercises
- Attending the BCP and the BCAP DR drill during the year at the alternate sites
- Ensure that complaints are closed in a timely manner.
- Review and Analyse complaints with proper Root cause analysis.
- Closure of complaints are in line with the Policy/Process and Regulatory guidelines.
- Highlight process gaps and track process improvements.
- Sufficient knowledge and experience of Corporate Banking processes
- Understanding of Regulations related to Credit/AML/KYC/
- Ability to provide balanced perspective between business expediency and Risk & Control
- Ability to communicate effectively
- Analytical Skill
- Audit
- Self-Motivated
- Strong Interpersonal skills
- Ability to carry out Senior Management interactions independently
Employment Type: Full Time, Permanent
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