Infrastructure Support Specialist -L2

Candidate with 5+yr of exp.

Job Location - Gurgaon

1. Identify, research, and resolve 2nd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs and other Network components.
2. Respond to 2 nd line Service calls, Incidents and Service Tickets for technical support
3. Track and monitor the problem in our Service Management Tool (ServiceNow) to insure a timely resolution as managed through an automated system
4. System operations, maintenance and documentation in accordance with compliance requirements as well as quality assurance and development of standards
5. Support and implementation of failure and disaster recovery test
6. Ensuring system integrity and security through necessary measures, for example log analysis and patch management.
7. Monitor the WAN, WLAN and LAN environment and proactively react on any issue
8. Raising TAC Cases, follow up on Service Provider Requests and Incidents