Crm Executive

Experience: The candidate should have at least 3-5 years of experience in Real Estate Customer Service experience preferably handling in the Customer Care operations.

Position: CRM Executive / Sr. CRM Executive

Job Profile:

• Will be the customer interface as the first point of contact
• Conduct the welcome call for every new customer
• Effectively handle customer feedback and complaints
• Ensure Demand calls
• Follow up reminder Calls/Emails
• Highlight defaulters and other risks well on time
• Final Collection closure
• Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery
• Adherence as per the SOPs
• Inputs and support in preparing monthly reports & MIS
• Keeping a check on the outstanding status of collection from customers
• Bank approvals for the project with regards to housing loan
• Checking various client related documents before execution
• Providing housing finance assistance as per customer requirements
• Execution of agreement for sale/sale deed or equivalent
• Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
• Effectively manage customer expectations for visits and handover
• Attending customer related meetings if required.
• Having an on the ground information about projects through regular site visits.
• Facilitate smooth transition for customer post-handover
• Facilitate complete customer documentation and formalities for condominium formation
• Understand customers customization requests and follow up with the engineering team to ensure its completion
• Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
• Handling customer escalation and ensuring satisfactory closures at the first level.

DESIRED PROFILE:

• Excellent Communication skills ( Verbal , Written and Listening)
• Confidence and ability to interact customers internally and externally.
• Proficiency in Customer Care systems, MS Office (Word, Excel, Power Point)
• Basic knowledge of legal aspects in Real Estate
• Basic understanding of construction concepts

No Of Vacancy: 2

Location: Corporate Office Ghatkopar (E)

Pay: ₹3,00,000.00 - ₹5,00,000.00 per year

Supplemental Pay: Performance bonus