Support Engineer - Windows

• Experience and capability of handling international customers
• Excellent communication skills and fluency in English.
• Should have sound knowledge of Software Testing.
• Candidate should have Good Knowledge on Software Testing, Manual Testing & Web based Testing.
• Should have certification for Software Testing Course.
• Ability to understand and relate/map the customer requirement to the application.
• Preparation of test cases
• Must have knowledge of Cloud based solutions (SAAS) model, AWS, Azure, etc.
• Should have knowledge of Microsoft Windows server system administration skills. Certification will be plus
• Should have technical knowledge of virtualization platforms including VMware Horizon, Citrix Xen desktop, Microsoft RDS/RemoteFX etc.
• Should have Knowledge of Networking, Firewall and Operating System Policies.
• Able to install and support Microsoft SQL Server database
• Technical knowledge of network and PC operating systems, Server OS, Android and apple iOS.
• Technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory, TCP/IP.
• Sound knowledge on SSL certificates.
• Knowledge of Windows Server OS along with installation and configuration of IIS and Server Roles.
• Able to understand and analyze the Network and Server Hardening policies.
• Knowledge of performance monitoring and security testing.
• Capable of performing vulnerability testing.
• Ability to understand and relate/map the customer requirement to the application.
• Experience with deploying and supporting .NET based web Applications.
• Knowledge on PowerShell scripting.
• Ability to work as individual contributor.
• Work with cross departmental teams
• Additional duties as needed

Candidate Profile:

• Understand, test and support various software products
• Setup software products for testing and troubleshooting
• Support presales for problem solving in customer IT environments remotely over web conferencing
• Willing to provide remote support in rotational U.S/Europe shifts