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61 Cvent Jobs

Cvent - Director - CRM (15-20 yrs)

15-20 years

Cvent - Director - CRM (15-20 yrs)

Cvent

posted 23d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities:

- Develop and implement the overall CRM strategy, aligning it with business goals.

- Oversee the selection, implementation, and customization of CRM systems.

- Manage the CRM system administration, including user management, data management, and system maintenance.

- Drive user adoption of the CRM system through training, communication, and support.

- Develop and implement CRM reporting and analytics to track key metrics and identify areas for improvement.

- Collaborate with sales, marketing, and customer service teams to leverage CRM data to improve their performance.

- Identify and implement CRM best practices to optimize sales processes, marketing campaigns, and customer service interactions.

- Manage the CRM budget and vendor relationships.

- Stay up-to-date on CRM trends and technologies.

- Lead and mentor the CRM team.

Qualifications:

- Bachelor's degree in Business, Marketing, Information Systems, or a related field; MBA preferred.

- Extensive experience (8+ years, 10+ years) in CRM management and leadership roles.

- Deep understanding of CRM principles, best practices, and technologies.

- Proven experience with CRM systems (e.g, Salesforce, Microsoft Dynamics 365, Oracle CRM).

- Specify which CRM experience is most relevant.

- Strong analytical skills and experience using CRM data to drive business decisions.

- Excellent communication, presentation, and interpersonal skills.

- Proven leadership and team management skills.

Bonus Points:

- Experience with specific CRM integrations or customizations.

- CRM certifications


Functional Areas: Other

Read full job description

Prepare for Director roles with real interview advice

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What people at Cvent are saying

3.0
 Rating based on 1 Director review

Likes

Reggie’s engagement style to understand business as a CEO

Dislikes

Skill mismatch of tenured Finance AVP

  • Skill development - Poor
  • +3 more
Read 1 Director review

Director salary at Cvent

reported by 11 employees with 14-21 years exp.
₹30 L/yr - ₹94 L/yr
At par with the average Director Salary in India
View more details

What Cvent employees are saying about work life

based on 473 employees
55%
87%
87%
56%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cvent Benefits

Free Food
Cafeteria
Work From Home
Health Insurance
Team Outings
Free Transport +6 more
View more benefits

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Cvent Gurgaon / Gurugram Office Location

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Gurugram Office
Cvent India, 19th Floor, Building No.14C, DLF Cyber City, DLF Phase 2 Gurugram
Haryana 122002

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