Associate Product Consultant

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients in effort to boost their meeting attendance via Cvent s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in the Passkey software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent s CRM software Heres What You Need: Should have 1-4 years of experience for supporting US, UK or Australia clients Excellent communication skills (verbal and written) Technical knowledge to understand the functionalities of applications and software. High comfort level in using online software products Graduate/ Under-graduate(drop-out) with strong analytical and logical skills Experience in US Customer Service is preferred Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad Strong business acumen, ethics and high integrity Must be articulate, organized, detail-oriented and have ability to multi-task Quick learner, with a positive attitude and ability to work well within a team