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1 Maropost Customer Support Specialist Job
Customer Support Specialist
Maropost
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot and resolve technical issues related to our SaaS products
- Document customer interactions and resolutions in our CRM
- Provide product training and support to customers as needed
- Continuously improve knowledge of our products and services
- Provide feedback to the product and development teams on customer needs and suggestions for product improvements
- Open to work in a pure night shift process in a 24x7 support enviroment.
- Ability to work with a team
Qualifications :
- Proven experience in a technical customer support role
- Hands on experience with Chat and Email
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Out of the box thinker
- Knowledge of SaaS products and technologies
- Hands on with CRM software and ticketing systems
- Bachelors degree in Computer Science or related field is preferred but not required.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Specialist roles with real interview advice
What Customer Support Specialist at Maropost are saying
Customer Support Specialist salary at Maropost
reported by
2
employees
with 4-8
years exp.
₹5
L/yr - ₹6.4
L/yr
At
par with the average Customer Support Specialist Salary in India
View more details
What Maropost employees are saying about work life
based on 58 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Maropost Benefits
View more benefits
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