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22 Maropost Jobs

Customer Support Specialist

1-5 years

Mohali

1 vacancy

Customer Support Specialist

Maropost

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Troubleshoot and resolve technical issues related to our SaaS products
  • Document customer interactions and resolutions in our CRM
  • Provide product training and support to customers as needed
  • Continuously improve knowledge of our products and services
  • Provide feedback to the product and development teams on customer needs and suggestions for product improvements
  • Open to work in a pure night shift process in a 24x7 support enviroment.
  • Ability to work with a team
Qualifications :

  • Proven experience in a technical customer support role
  • Hands on experience with Chat and Email
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Out of the box thinker
  • Knowledge of SaaS products and technologies
  • Hands on with CRM software and ticketing systems
  • Bachelors degree in Computer Science or related field is preferred but not required.

Employment Type: Full Time, Permanent

Read full job description

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What people at Maropost are saying

Customer Support Specialist salary at Maropost

reported by 2 employees with 4-8 years exp.
₹5 L/yr - ₹6.4 L/yr
At par with the average Customer Support Specialist Salary in India
View more details

What Maropost employees are saying about work life

based on 63 employees
70%
93%
89%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Maropost Benefits

Free Transport
Work From Home
Health Insurance
Team Outings
Gymnasium
Cafeteria +6 more
View more benefits

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