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1 NoBroker Customer Support Executive Job

NoBroker - Executive - Customer Support (1-2 yrs)

1-2 years

NoBroker - Executive - Customer Support (1-2 yrs)

NoBroker

posted 3d ago

Job Role Insights

Flexible timing

Job Description

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience. This role requires strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities:

- Manage customer inquiries via phone, email, and social media.

- Provide timely and accurate solutions to customer issues while maintaining a high level of professionalism.

- Troubleshoot and resolve customer concerns efficiently, ensuring customer satisfaction.

- Maintain a deep understanding of company products, services, and policies to assist customers effectively.

- Process customer requests and refunds as per company policies.

- Escalate complex customer issues to the relevant department and follow up until resolution.

- Keep records of customer interactions, transactions, and feedback for continuous improvement.

- Collaborate with internal teams (sales, technical support, operations) to enhance service quality.

- Identify opportunities to improve customer support processes and contribute to service enhancements.


Functional Areas: Other

Read full job description

Prepare for Customer Support Executive roles with real interview advice

What Customer Support Executive at NoBroker are saying

3.4
 Rating based on 12 Customer Support Executive reviews

Likes

nothing nothing nothing absoultely nothing.

Dislikes

everything here. only money making brains. no work life balance nor career wise.

  • Salary - Bad
  • +6 more
Read 12 Customer Support Executive reviews

Customer Support Executive salary at NoBroker

reported by 57 employees
₹2 L/yr - ₹4.9 L/yr
12% more than the average Customer Support Executive Salary in India
View more details

What NoBroker employees are saying about work life

based on 2.1k employees
51%
41%
48%
98%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

NoBroker Benefits

Job Training
Work From Home
Health Insurance
Cafeteria
Free Food
Team Outings +6 more
View more benefits

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NoBroker Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
374 23rd Cross Road Bengaluru
560102
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