Customer Support Executive

Role & responsibilities

Provide friendly and efficient service to the worldwide Airbnb community

Be a first point of contact to handle and resolve customer complaints

Respond professionally to inbound phone calls and emails, including urgent situations

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customer emails

Utilize available resources to research and troubleshoot problems effectively

Mediate situations between users with empathy and fairness

Monitor and control numerous concurrent tasks in tandem

Be ambassadors embodying knowledge, empathy, and accountability

Proactively strive to meet targets and goals independently