Senior Customer Support Executive

Role & responsibilities

• Provide customer support through phone calls and chats, ensuring prompt and professional responses.
• Identify and address customer needs effectively to achieve high levels of customer satisfaction.
• Handle after-sales services efficiently, ensuring a positive customer experience.
• Build and maintain trust with customers through open and interactive communication.
• Professionally answer inquiries regarding products and services, process orders, cancellations, and manage complaints.
• Maintain accurate records of customer interactions, including details of inquiries, complaints, and resolutions.
• Escalate unresolved customer issues or special requests to the appropriate departments for further assistance.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Ability to handle customer queries with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Prior experience in customer support or a similar role is preferred.
• Proficient in using CRM software and tools.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric attitude and a commitment to providing excellent service.

Perks and benefits

• Opportunity for career growth and development.
• Comprehensive training programs.
• Friendly and collaborative work environment.
• Employee recognition