Customer Success Manager

We are seeking a confident client relationship manager who will be the voice of our company for all our current and new parents. This role requires you to establish trust, confidence and transparency in our operations while dealing with involved parents and students. You will play a crucial role in ensuring smooth operations of all our student courses, including student onboarding, class planning and scheduling, maintaining regular updates and sharing them with parents periodically, getting feedback from parents and actioning upon it swiftly:

Role & responsibilities

Client Relationship Management: • Serve as the first point of contact for client inquiries and queries about The Innovation Story, providing prompt and professional responses via phone, email, watsapp or in person. • Develop and maintain positive relationships with our clients, addressing their concerns, accommodating concerned parents, resolving issues, and ensuring customer satisfaction. • Proactively communicate with clients to provide updates, gather feedback, and promote additional services or class offerings.

Class Scheduling and Coordination: • Manage the scheduling and coordination of classes, workshops, or training sessions, ensuring optimal utilization of resources and facilities. • Collaborate with instructors, trainers, or external vendors to confirm availability and secure appropriate dates, times, and locations for classes. • Prepare and distribute class schedules, updates, and reminders to participants, instructors, and relevant stakeholders. • Maintain accurate records of class registrations, attendance, and any necessary documentation. • Maintain repository of class projects and work products, share periodic feedback on students, gather periodic feedback from students and parents.

Maintain Student Progress Database: • Undertake end to end ownership of every student STEM journey with The Innovation Story. • Track their progress by regular updates of their classes • Establish regular communication with parents to communicate with them about their student's progress.

Preferred candidate profile

• Strong program management and interpersonal skills with the ability to communicate effectively and professionally with customers, colleagues, and external stakeholders. • Proficiency in using MS Office software (esp, MS Outlook and excel). • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Perks and benefits

Full Time Opportunity.

Attractive Package.