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1 Demandbase Customer Success Manager Job
Customer Success Manager
6-8 years
₹ 31 - 35L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
Demandbase
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Works with Data Cloud customers post-implementation to drive satisfaction and retention
- Delivers best practice recommendations to help customers derive maximum value
- Completes analytical audits for all assigned customers
- Manages and maintains utilization monitoring dashboards to report on match rates and fill rates to advise customers on how to optimize product configurations
- Alerts account team of trends and red flags related to product configuration and utilization
- Identify gaps and apply best practice recommendations to improve Match and Fill rates
- Conducts review calls to showcase value, assess sentiment, and provide recommendations
- Advocates for product enhancements that will benefit our data management customers
- Acts as liaison between support, engineering, and account teams for case escalations & bugs
- Works closely with other internal teams when customers require solutions that go beyond what the products can deliver out of the box
- Working US hours; night time IST hours
What we re looking for:
- 3+ years of relevant work experience in Customer Success or related field
- SaaS customer-facing experience
- Proven experience in managing technical, and intangible project implementations
- Experience helping customers identify gaps in business processes and workflow
- Proven success aligning successful solutions, as well as gathering and demonstrating ROI data
- Ability to coordinate internal teams and resources
- Experience working with the Operations, IT, and Data Science persona
- Data-driven, analytical mindset
- Strong technical knowledge of software solutions and APIs
- Deep understanding of CRM and data management workflows
- Proactive problem solver and innovative thinke
Employment Type: Full Time, Permanent
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People are getting interviews at Demandbase through
People are getting interviews through
(based on 9 Demandbase interviews)
Campus Placement
Job Portal
Company Website
Walkin
34%
22%
11%
11%
22% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Customer Success Manager at Demandbase are saying
Customer Success Manager salary at Demandbase
reported by
3
employees
with 6-8
years exp.
₹31
L/yr - ₹35
L/yr
147%
more
than the average Customer Success Manager Salary in India
View more details
What Demandbase employees are saying about work life
based on 24 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Demandbase Benefits
Submitted by Company
Professional Development Flexible Time Off & Holidays Health and Wellness Plans Inclusive and Open Company Culture Hybrid Work Environment
Submitted by Employees
View more benefits 
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