AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
(1)
2 Adobe Customer Success Manager Jobs
Customer Success Manager
Adobe
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver an exceptional customer experience through proactive engagement, applying the right internal resources, and optimally using our Customer success engagement model to meet customer business goals.
- Act as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners and operational resources.
- Monitor customer engagement outcomes relevant to defined success metrics.
- Ensure customers employ best practices for achieving maximum value.
- Triage risk and create mitigation plans across customers, managing expectations both internally
- Drive adoption of Adobe Experience Cloud solutions, using data to provide insights and progress from baseline through, and up, the maturity curve
- Actively identify common customer challenges and suggest better solutions.
- Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem.
- Act as a customer s trusted advisor and partner.
- Test playbooks and customer success program ideas and monitor results based on defined customer metrics.
- Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach
- Bachelor s Degree and/or relevant work experience.
- 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience
- Passion for partnering with customers to drive success and measurable outcomes.
- Creative problem solving and the ability to analyze data to spot customer risk.
- Highly motivated and proactive, with a passion for developing new skills and expertise
- Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.
- Effective member of a team and ability to collaborate across Adobe ecosystem
- Exceptional organizational, presentation, and communication skills, both verbal and written.
- Demonstrate passion for creative problem solving
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
What Customer Success Manager at Adobe are saying
Rating based on 25 Customer Success Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Culture and people
- Salary - Good
nothing...no cons
Customer Success Manager salary at Adobe
What Adobe employees are saying about work life
Adobe Benefits
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing 
Compare Adobe with
Salesforce
Oracle
Microsoft Corporation
Amazon
Autodesk
Kofax
SAP
IBM
Intuit
VMware Software
Gen
ServiceNow
Amdocs
Automatic Data Processing (ADP)
24/7 Customer
Thomson Reuters
NCR Voyix
Oracle Cerner
OpenText Technologies
Similar Jobs for you
Adobe Bangalore / Bengaluru Office Location
Karnataka 560087
Recently Viewed
INTERVIEWS
FloatingChip Internet Technologies
No Interviews
INTERVIEWS
More Supermarket
No Interviews
JOBS
Adobe
No Jobs
REVIEWS
Adobe
No Reviews
INTERVIEWS
CGI Group
No Interviews
INTERVIEWS
CGI Group
No Interviews
INTERVIEWS
CGI Group
No Interviews
INTERVIEWS
CGI Group
No Interviews
INTERVIEWS
More Supermarket
No Interviews
