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1 RFID4U Customer Success Executive Job

Customer Success Executive

3-6 years

Gurgaon / Gurugram

Customer Success Executive

RFID4U

posted 8d ago

Job Role Insights

Flexible timing

Job Description

Job Responsibilities

  • Responding to tickets, telephone calls, emails, web meetings and other requests for technical support on TagMatiks Solutions (Software & Hardware).
  • Solving requests directly or performing triage of requests to determine the nature of the issue.
  • Tracking and monitoring the request to ensure a timely resolution.
  • Utilizing ticketing systems available to log issues and track them until resolution; effectively closing tickets.
  • Should understand Downtime & Uptime and be able to align with SOPs and set processes for meeting customer expectations.
  • Conducting follow-up activities with end-users in the form of emails, web meetings messages and/or phone calls to close out requests.
  • Helps in Installation, Configuration & Troubleshooting of RFID devices like Readers, Antenna, Mobile RFID readers / PDA, Barcode Readers, Printers.
  • Adhering to support group metrics and KPIs.
  • Distinguishing between application and hardware problems on RF Physics.
  • Supporting TagMatiks end users in the form of verbal instructions and/or live demonstrations (Perform individual or group training if needed).
  • Resolving problems, duplicating end user issues, troubleshooting, and escalating problems as needed.
  • Differentiating between support requests and requests for new functionality and handling appropriately.
  • Interacting with people on all levels of the organization domestically and internationally.
  • Coordinating work in multiple time zones and countries with the potential of changing their own schedule as needed.
  • Must be adept at working with various cultures.
  • Performs other related duties and tasks as necessary or as assigned.

Employment Type: Full Time, Permanent

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What Customer Success Executive at RFID4U are saying

Customer Success Executive salary at RFID4U

reported by 1 employee with 1 years exp.
₹3.9 L/yr - ₹4.9 L/yr
20% less than the average Customer Success Executive Salary in India
View more details

What RFID4U employees are saying about work life

based on 15 employees
54%
84%
51%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

RFID4U Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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